FAQ

Answers to common questions about shipping, returns and our products at Prepper Soul.

Where do you ship?

We ship to addresses in the United States. We do not currently ship outside the United States.

Where do orders ship from?

Prepper Soul ships from Montvale, New Jersey.

How fast will my order ship?

Orders are processed within 2 to 3 business days. Orders are not shipped or delivered on weekends or holidays. At checkout you can choose Standard Shipping (5 to 7 business days), Expedited Shipping (2 to 3 business days) or Overnight Shipping (next business day, order before 12pm). Shipping charges are shown at checkout.

Will I get a tracking number?

Yes. You will receive a shipment confirmation email with your tracking number once your order ships. The tracking number becomes active within 24 hours.

What is your return policy?

You have 30 days from delivery to request a return on any unopened, factory-sealed product in its original packaging. Email info@preppersoul.com with your order number to start a return. Once we receive and inspect the item, approved refunds go back to your original payment method within 10 business days.

What can't be returned?

For food safety reasons we cannot accept returns on opened or unsealed food, or on items used or damaged after delivery. We also cannot accept returns on sale items or gift cards.

What if my order arrives damaged or wrong?

Inspect your order when it arrives. If anything is damaged, defective or incorrect, email info@preppersoul.com within 7 days with photos and we will make it right with a replacement or a full refund.

Which brands do you carry?

Emergency food from ReadyWise and Augason Farms, FIRMAN generators and BLUETTI portable power stations.

How long does the food last?

Shelf life depends on the product. Check the description on each product page for the maker's details.

How do I contact you?

Email info@preppersoul.com or call (917) 627-6732. A real person will get back to you within 24 hours.